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FAQs
Here are answers to frequently asked questions:
How does my organisation make a referral to the foodbank?
Our foodbank works with a range of local agencies who meet people at risk of going hungry. Citizens Advice, Housing Associations and health professionals are just some of those who can make refer people to our foodbank by issuing them with a foodbank voucher. If you think that your organisation could help people by referring them to our foodbank, please get in touch with us to discuss becoming a registered voucher holder.
Where is my nearest foodbank centre?
Please go to the locations page to find the address and opening times of each of our foodbank centres. Please note you must have a foodbank voucher to receive help from the foodbank. If you don’t have a voucher please contact us to find out how to get a voucher.
What’s in a typical food parcel?
A typical food parcel contains a minimum of three to five days of nutritionally balanced, non-perishable, tinned and dried foods that have been donated by the local community. A typical food parcel includes: breakfast cereal, soup, pasta, rice, pasta sauce, baked beans, tinned meat, tinned vegetables, instant mash, UHT milk, tea, or coffee, tinned dessert and biscuits.
Can the parcel be adapted to special dietary requirements?
Our foodbank can usually adapt your food parcel to suit your dietary needs, at least to some extent. As you will be selecting items yourself from the foodbank supermarkets you will be able to ensure any allergies are considered.
Will the food parcel cater for my whole family?
We have shopping lists as an example of food parcels depending upon the number of adults and children indicated on your voucher. Our foodbanks endeavour to provide foods that are age appropriate and in suitable quantities for your children. We can sometimes offer baby foods, but not baby formula.
I have a baby, can you help with supplies of nappies and baby food?
Our foodbank usually carries a small stock of nappies and baby foods, which we can add to your parcel. Please let the foodbank know when you arrive if you need additional items for your baby. We will also signpost you to local provision of further support where possible.
What if I can’t get to the foodbank centre?
Please discuss this with the agency that refers you or get in touch with us directly to discuss this.
What if i want to complain?
Our team are always happy to help and we will try and resolve any issues quickly. Please see our complaints policy, and get in touch with us.